Library Card FAQ

HPL patrons may access their account from anywhere using their library card number (14 digits) and their PIN. With this access, patrons may also place holds (or requests) themselves.

How do I get a library card?

You can fill out our online application here, or stop by the library at 901 N. Main.

In order to obtain a library card, you must complete a registration application and present a photo ID.  Acceptable forms of ID include a driver's license, passport, student ID, or other IDs that use a full name with a photo.  If the ID does not list your current address, they must also provide proof of address, such as a check or a postmarked letter or bill received at the current address. Children under twelve must have a parent or legal guardian present to get a card.  The parent or guardian must sign a child's application and present their ID and, if necessary, proof of address.

What is my username and password?

Enter your entire 14-digit library card number without spaces. Your password is the last four digits of your telephone number (the number we have on file at the library).

Do I have to use my own card?

Yes. This policy is for the protection of each individual patron. It allows you to maintain control over items checked out on your account and prevents your being charged for items you do not have.

What happens if I lose my card or it is stolen?

Report the card lost immediately. Library staff will deactivate your account to prevent unauthorized use. You can then reactivate your account with a photo ID on your next visit. Treat your library card as you would a credit card!

What functions can I perform in my account?

You can:
Place holds
View checked out items
Renew checked out items
View any fines
Review contact information and request changes
Create a reading history to keep track of what you've read
Change your password

Can I pay my fines through My Account?

Not at this time. You can call the library and make payment over the telephone (620) 663-5441 ext. 116.