Library Card FAQ

HPL patrons may access their account from anywhere using their library card number (14 digits) and their PIN. With this access, patrons may also place holds (or requests) themselves.


How do I get a library card while the library is closed?

First, you will need to fill out our online application. Make sure to include your email address! One of our librarians will email you your new library card number and information on getting started with it as soon as we can. This card will be an electronic access card, which will work for all of our e-books and e-audiobooks, digital magazines, music downloads and streaming, and online databases. 

If you'd like to get materials through our pickup service with your new card, you can place your hold requests online. When staff schedule your pickup time, they'll ask you to bring your photo ID with you, along with proof of current address if not included on your ID. Parents and guardians may show their photo ID for children under 18.

 
What is my username and password?

Enter your entire 14-digit library card number without spaces. Your password is the last four digits of your telephone number (the number we have on file at the library).


Do I have to use my own card?


Yes. This policy is for the protection of each individual patron. It allows you to maintain control over items checked out on your account and prevents your being charged for items you do not have.

What happens if I lose my card or it is stolen?


Report the card lost immediately. Library staff will deactivate your account to prevent unauthorized use. You can then reactivate your account with a photo ID on your next visit. Treat your library card as you would a credit card!


What functions can I perform in my account?

You can:
Place holds
View checked out items
Renew checked out items
View any fines
Review contact information and request changes
Create a reading history to keep track of what you've read
Change your password


Can I pay my fines through My Account?

Not at this time. You can call the library and make payment over the telephone (620) 663-5441 ext. 116.